FAQ
Everything you need to know about our cleaning and landscaping services. Can't find your answer? Contact us — we're happy to help.
Frequently Asked Questions
More Questions by Topic
Cleaning Services
What's included in a recurring cleaning?
Our recurring cleaning covers all main living areas: vacuuming, mopping, dusting, kitchen counters and appliances (exterior), bathroom sanitizing, trash removal, and general tidying. We follow a detailed checklist every visit so nothing gets missed.
What's the difference between a deep clean and a recurring clean?
A deep clean is a thorough top-to-bottom scrub — inside cabinets, behind appliances, baseboards, light fixtures, window sills, and more. We recommend a deep clean as your first visit, then switch to recurring maintenance cleanings to keep everything fresh.
Do I need to be home during the cleaning?
Nope! Many of our clients give us a key, a lockbox code, or a garage code. We'll lock up when we leave and you'll come home to a spotless house. We're fully insured so your home is always protected.
What if I need to reschedule?
Life happens — just give us 24 hours' notice and we'll happily reschedule at no charge. Same-day cancellations may be subject to a fee since we've reserved the time for your home.
Do you bring your own supplies and equipment?
Yes, we bring everything — vacuums, mops, cleaning solutions, and all supplies. We use eco-friendly products by default, but if you have a preferred product you'd like us to use, just let us know.
Landscaping & Lawn Care
How often should I have my lawn mowed?
During growing season (April through October), we recommend weekly or bi-weekly mowing. We'll adjust the schedule based on your lawn's growth rate, grass type, and the season. Winter mowing is rarely needed in our area.
Do you handle leaf removal and seasonal cleanup?
Absolutely. Our seasonal cleanup includes leaf blowing and removal, bed cleanup, debris clearing, gutter clearing, and prepping your yard for the next season. Most clients book spring and fall cleanups.
Can you help with landscaping design and planting?
Yes! We offer landscape design consultations, mulching, bed edging, shrub and tree planting, flower bed installation, and hardscape work. We'll work with you to create a plan that fits your style and budget.
What's included in your lawn maintenance package?
Our lawn maintenance includes mowing, edging, trimming, and blowing all walkways and driveways clean. Add-ons like fertilization, aeration, and weed control are available at an additional cost.
Pricing & Booking
How is pricing determined?
Pricing depends on your home size, number of bedrooms and bathrooms, service frequency, and any add-ons you select. Our online quote calculator gives you an instant estimate, or we can provide a custom quote after learning about your specific needs.
Do you offer bundle discounts?
Yes — bundle cleaning and landscaping services together and save 10%. It's the easiest way to keep your whole property looking great with one company and one bill.
What payment methods do you accept?
We accept credit/debit cards, Venmo, Zelle, and checks. For recurring clients, we can set up automatic billing so you never have to think about it.
Is there a minimum service charge?
Our minimum for cleaning services starts at $100, and lawn mowing starts at $40. Exact pricing depends on your property size and the services requested.
Trust & Safety
Are your employees background checked?
Yes. Every team member goes through a thorough background check and vetting process before they ever enter a client's home. Your safety and trust are our top priorities.
What happens if something is damaged during service?
We're fully insured. If something is accidentally damaged during a visit, report it within 24 hours and we'll handle the claim quickly. We treat your home like our own — damage is extremely rare.
Do you serve commercial properties?
Yes! We handle offices, rental properties, Airbnb turnovers, and commercial spaces. Contact us for a custom commercial quote — pricing varies based on square footage and frequency.
Still Have Questions?
We're real people, not a call center. Reach out anytime.